Tsila Tours & Transfers does not provide car seats, but you are absolutely permitted to bring and use a size-appropriate child safety seat for child passengers. We require children age 5 and under to be secured properly in a child restraint device.
Our vehicles are not fitted with wheelchair access equipment. Passengers travelling with a wheelchair are advised that they must be able to board the vehicle on foot. The wheelchair should also be collapsible.
From the time that a flight lands we anticipate that it will take approximately 30 minutes to 1 hour to clear immigration and collect baggage and to arrive at our meeting point. Any passenger who anticipates that it will take more than one hour to arrive at the meeting point, should telephone our control office to inform us of the delay. Where a passenger does not alert us of a delay, we will check with the airport authorities. If we do not hear from a passenger 2 hours after a flight has landed, this will be charged as a no show.
Free meet and greet service on your arrival. No waiting or hidden charges, from the Airport arrival lounge direct to your hotel door. We offer free meet and greet service at the airport. Our staff will meet you in the arrival lounge with your name board and help you with your luggage & boarding, and will drop you right outside your destination door.
Any heavy or bulky luggage which is more than 23 kilograms will be charged an extra item price. Any heavy or bulky luggage more than 32 kilograms will be refused. All luggage is carried at passengers own risk and the Company reserves the right at any time to refuse to carry unusually heavy and bulky luggage where the Company Staff consider there is insufficient accommodation for such articles or the loading and unloading of the same may cause delay to the Vehicle. This right may be exercised even where the luggage has previously been carried.
All no show passengers will incur a 100% cancellation charge.
The Company shall not be liable to Passengers for any loss or damage which may arise from a delay to or detention of the Passenger in the operation of its services or cancellations. Whilst every effort will be made to ensure the vehicle operates to the booked pick up time, however The Company will not be liable for delays or detention caused by circumstances beyond its control including adverse traffic or weather conditions or airport security.
Transfer cancellations made within 48 hours of the date of travel are subject to 100% cancellation charge. Cancellations made more than 48 hours prior to the date of travel will incur a 50% cancellation charge.
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